Your Privacy Matters at 7ju77

7ju77 operates as Bangladesh's trusted online gaming destination, providing cricket betting, live casino tables, slot games, crash games, and fish games to registered adult players. We understand that your privacy is important, and we take our responsibility to protect your personal data seriously. This Privacy Policy applies to all services offered through the 7ju77 platform and governs the collection, processing, storage, and disclosure of your information.

By accessing or using the 7ju77 website and its associated services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of the platform. This document is written in plain English to ensure it is easy to understand for our users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Information We Collect

To provide you with a safe, compliant, and personalised gaming experience on 7ju77, we collect the following categories of personal data when you register or interact with our platform:

• Identity data: full name, date of birth, national ID or passport number, and photographic identification for KYC verification purposes.
• Contact data: email address, mobile phone number (including bKash or Nagad-linked numbers), and residential address in Bangladesh.
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash wallet number, Nagad account reference), and account balance history.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and pages visited on the 7ju77 platform.
• Behavioural data: game history, betting patterns, session duration, bonus usage, and responsible gaming self-assessment responses.

We collect information directly from you when you complete registration forms, make deposits via bKash or Nagad, contact our support team, or participate in promotional events. Some technical data is collected automatically through cookies and server logs as described in the Cookies section below.

How We Use Your Information

The personal data we collect is used strictly for the following lawful purposes. We do not process your data in ways that are incompatible with the purposes listed here:

• Account management: to register your account, verify your identity (KYC), maintain your profile, and process your cricket betting, slots, and casino game sessions.
• Financial processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records.
• Security and fraud prevention: to monitor for suspicious activity, prevent unauthorised access to accounts, investigate potential fraud, and maintain the integrity of our gaming platform.
• Responsible gaming: to identify players who may be exhibiting signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with responsible gaming standards.
• Customer support: to respond to your queries, resolve disputes, provide technical assistance, and improve the quality of our service to Bangladesh players.
• Communications: to send you account notifications, security alerts, promotional offers (where you have opted in), and important updates about changes to this Privacy Policy or our Terms and Conditions.

Sharing of Your Information

7ju77 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Service providers: trusted third-party vendors who assist us in operating the 7ju77 platform — including payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and IT infrastructure partners. These vendors are bound by strict confidentiality obligations and may only process your data as instructed by 7ju77.
• Legal obligations: where we are required by applicable law, court order, or governmental authority to disclose your information. In such cases, we will notify you to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred to the successor entity. You will be notified of any such change via your registered email address.

We require all third parties to respect the security of your personal data and to treat it in accordance with the terms of this Privacy Policy. We do not permit our third-party service providers to use your personal data for their own purposes.

Cookies and Tracking Technologies

7ju77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies: essential cookies (required for the platform to function correctly, including session management and authentication), performance cookies (to analyse how users navigate 7ju77 so we can improve its design and features), and preference cookies (to remember your language settings and other preferences).

You can control and manage cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of the 7ju77 platform, such as preventing you from logging into your account. We do not use tracking technologies to serve third-party advertising.

Data Security

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure and access-controlled data storage environments, regular security audits and vulnerability assessments, and staff training on data protection responsibilities.

Despite our robust security practices, no digital system can guarantee absolute protection. In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected users promptly and take all appropriate remedial steps. If you suspect your 7ju77 account has been compromised, please contact our support team immediately at [email protected].

Your Rights Over Your Personal Data

As a 7ju77 member based in Bangladesh, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please send a written request to [email protected]. We will respond to your request within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including information on how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if the data is no longer necessary for the purpose for which it was collected. Note that we may be required by law to retain certain records.
• Right to restriction of processing: you may request that we restrict how we use your data in certain situations, such as when you contest the accuracy of your data or object to our processing it.
• Right to object: you have the right to object to our processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time by contacting [email protected].

We will not charge a fee for handling your rights request unless the request is clearly unfounded or excessive. In those cases, we may charge a reasonable administrative fee or refuse to comply, and we will explain our decision to you in writing.

Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide you with our services. If you close your 7ju77 account, we will retain certain data for a minimum period as required by applicable law, financial regulations, and anti-money laundering obligations. This retention period is typically five (5) years from the date of account closure, after which your data will be securely deleted or anonymised.

Data relating to responsible gaming interventions, self-exclusion records, and account-closure reasons may be retained for a longer period in order to fulfil our duty of care obligations and to prevent the re-registration of self-excluded players.

Third-Party Services and Links

The 7ju77 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver its gaming content. While these providers are carefully selected and bound by contractual data-protection obligations, they operate their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with through 7ju77.

Payment service providers such as bKash, Nagad, Rocket, and Upay process financial transactions independently and are subject to their own terms, conditions, and privacy frameworks. 7ju77 is not responsible for the data practices of these independent providers once a transaction has been directed to their systems.

Minors and Age Restriction

7ju77 is strictly an adults-only platform. Access to and use of all 7ju77 services — including cricket betting, live casino, slots, and crash games — is permitted only for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data or has created an account on the 7ju77 platform, we will take immediate steps to close the account and delete all associated data. If you believe a minor has accessed 7ju77, please contact us at [email protected] without delay.

Changes to This Privacy Policy

7ju77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify you by posting a prominent notice on the 7ju77 platform and, where appropriate, by sending a notification to your registered email address. The updated policy will take effect from the date it is published on our website.

Your continued use of the 7ju77 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7ju77 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]